Guest Relation Officer

Previous experience as a Guest Relations Officer/Front Desk Agent experience. Additional languages skill is appreciated for this position. The employee must become knowledgeable of all hotel information to be able to answer any guest questions as well as all general information concerning the hotel's operation to be able to accommodate, answer, and recommend guest inquiries.

A hotel guest relations officer (GRO) is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. The GRO provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave. Sometimes, he or she continues to provide superior customer service after the guests are long gone.

-