Duty Manager

1. Must
be able to communicate in English writing and
? ? speaking and other
languages are advantages.
2. Good personality and charming is important to
be
? ? the Assistant Manager in the way to represent
??? himself on behalf of
hotel management.
3. Graduates bachelor degree and/or diploma in hotel
??? and restaurant management or other related field
4. Minimum of two years of experience in similar
??? position.
5. Thai nationality

1. Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest?s.

2. Assists in VIP?s arrival departure in absence of guest relation officers.

3. Checks
   cleanliness of lobby and public areas, lights and as well as front
   office staff in proper and orderly appearance and behaviour.

4. Checks
   on registration cards of arriving guests and ensures all information
   should be filled on each cards either by Guest Relation Officers or the
   guests.

5. Assists in sending guest messages or faxes.

6. Gives
   the instructions to the Night Reception, during the high occupancy
   periods, regarding: walk-in guests and release room blocked because of
   no- shows

7. Assists in handling room lock problems.

8. Prepares and checks for VIP?s arrival and escorts guests to rooms.

9. Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

10. Operates the front office computer system in order to assist front office attendants.

11. Checks group department, fit and ensure switchboard makes appropriate wake up calls.

12. Handles guest complaints and other related problems and reports on the?Assistant Manager?s log book.

13. Assists reception, business centre, cashier, concierge and bell captain during they are busy.

14. Answers guests inquires, handles complaints and attend to the needs of the guests.

15. Approves and sign for allowances, rebates etc., as required by Front Office Cashier.

16. Authorizes charges to be made for late departures and/or compliments on them.

17. Promotes and maintains good public relations.

18. Motivates and maintains good staff relations.

19. Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.

20. Follows up in credit check report, liaise with credit manager.

21. To responsible for front office operation during the absence of Front Office Manager (HO).

22. To discuss all matters that needed to follow up with the next shift Reception Manager.

23. Approves the working schedule for the front office attendants and submits them to front office manager (HO).

24. Conducts
    and ensures the neat of appearance of front office attendant as well as
    correct attitude and behaviour, discusses problems that encountered on
    this point with front office manager, assistant front office manager and
    their shift leaders.

25. Assigns and Approves Duty roster for all Front desk staffs.

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