Massage & Salon Manager

-Female/Thai Nationality
-High School or Higher
-Age between 25-50
-At least 2-3 years experience in a 4-5 Star hotel
-Good Attitude
-Good Personality
-Good Leadership

Responsibilities of the Spa & Salon Manager
1. Operational Management
? Overseeing the daily operations of the salon, ensuring staff adherence to schedules and optimal workload distribution.
? Developing and implementing service standards to maintain a high level of customer service.
? Keeping track of supplies (massage oils, towels, beverages, etc.), monitoring inventory, and ensuring timely replenishment.
? Organizing cleaning schedules and maintaining cleanliness in massage rooms, reception areas, and relaxation zones.
? Supervising the reception desk, ensuring smooth coordination between administrators and massage therapists.
2. Staff Management
? Recruiting, onboarding, training, and motivating employees (massage therapists, administrators, cleaning staff).
? Scheduling shifts, ensuring attendance, and arranging replacements when necessary.
? Enforcing discipline and adherence to corporate standards.
? Resolving conflicts between staff and clients.
? Conducting regular team meetings to improve service quality and address concerns.
3. Financial Control
? Monitoring revenue, keeping sales and expense reports.
? Handling cash transactions, credit card payments, and electronic payment systems.
? Optimizing expenses and ensuring the salon?s profitability.
? Managing payroll and bonus payments for employees.
? Developing loyalty programs and additional services to increase average spending per client.
4. Customer Relations
? Ensuring a high level of customer service.
? Addressing individual client requests and preferences.
? Handling customer complaints and resolving issues promptly.
? Maintaining a client database, developing loyalty programs, and offering special promotions.
5. Marketing and Business Development
? Promoting the salon through social media, collaborations with influencers, and marketing campaigns.
? Creating discounts, seasonal offers, and promotional campaigns.
? Partnering with hotels, travel agencies, and corporate clients.
? Managing the salon?s online reputation (handling reviews on Google Maps, social media, and service aggregators).
6. Compliance with Regulations and Standards
? Ensuring adherence to hygiene and sanitary standards.
? Complying with legal requirements (licenses, taxes, permits).
? Organizing medical check-ups for employees if necessary.
7. Business Growth and Improvement
? Analyzing the competitive market and introducing new services.
? Providing staff training in advanced massage techniques and skill enhancement.
? Implementing automated booking and client mana

BENEFITS:
1.Service Charge
2. Extra Bonus (commission) from direct sales of FO.
3. Extra days off to annual leave for working on public holidays.
4. Double Pay for Overtime.
5. Year Bonus 100% of Wage.
6. Staff Uniform.
7. 8 days off per month
8. Public Holidays 17 days.
9. Annual leave 6 days per year, Extra Business Day-off 6 days per year.
10. Group life insurance.
11. Social Security on Employer expense