Housekeeping Supervisor

-Male or Female/Thai Nationality
-High School or Higher
- Age between 25-50
-At least 2-3 years experience in a 4-5 Star hotel
-Able to communicate, write and understand English is a plus
-Overseeing daily housekeeping operations, training and activities
-Knowledge of Housekeeping administrations & technical responsibilities
-Proficient in all of Housekeeping essential job functions.

Responsibilities of a HK Supervisor.

A Housekeeping Supervisor is responsible for overseeing, coordinating, and ensuring the smooth operation of the housekeeping department. This role involves managing cleaning staff, maintaining inventory, ensuring timely replenishment of supplies, and upholding cleanliness standards throughout the hotel.

1. Staff Supervision and Coordination
? Supervising and organizing the work of housekeeping staff to ensure cleanliness and efficiency.
? Assigning daily tasks to cleaners, monitoring performance, and ensuring timely completion.
? Conducting staff training on cleaning procedures, hygiene standards, and equipment usage.
? Enforcing discipline, dress code, and professional behavior among housekeeping employees.
? Addressing staff concerns and resolving conflicts within the team.

2. Inventory and Supplies Management
? Overseeing housekeeping storage rooms and ensuring proper organization of cleaning supplies, linens, and toiletries.
? Monitoring inventory levels and ensuring timely replenishment of all necessary materials.
? Keeping records of stock usage and coordinating supply orders to prevent shortages.
? Ensuring that all cleaning equipment is in working condition and arranging maintenance or replacements when needed.

3. Quality Control and Inspections
? Conducting regular room inspections to ensure cleanliness, order, and adherence to hotel standards.
? Checking common areas, hallways, and public spaces for cleanliness and tidiness.
? Identifying any issues related to cleanliness or maintenance and reporting them for prompt resolution.
? Ensuring compliance with hygiene, safety, and sanitation regulations.

4. Communication and Coordination with Other Departments
? Working closely with the front office to ensure rooms are cleaned and ready for guest check-in on time.
? Coordinating with the maintenance department for any repairs or issues found during cleaning.
? Collaborating with laundry services to ensure timely cleaning and replacement of linens and towels.

5. Complaint Resolution and Guest Satisfaction
? Addressing guest complaints related to housekeeping and ensuring prompt corrective actions.
? Ensuring that VIP and special requests (extra towels, baby cribs, etc.) are fulfilled in a timely manner.
? Implementing feedback mechanisms to continuously improve housekeeping services.

6. Compliance with Safety and Sanitation Standards
? Ensuring that cleaning procedures comply with health and safety regulations.
? Conducting staff briefings on fire safety, chemical handling, and proper waste disposal.
? Making sure all rooms and public areas meet hygiene standards set by the hotel.

A Housekeeping Supervisor plays a crucial role in maintaining a clean, organized, and well-supplied environment, ensuring that both guests and staff experience a high level of comfort and efficiency in hotel operations.

BENEFITS:
1.Service Charge
2. Extra Bonus (commission) from direct sales of FO.
3. Extra days off to annual leave for working on public holidays.
4. Double Pay for Overtime.
5. Year Bonus 100% of Wage.
6. Staff Uniform.
7. 8 days off per month
8. Public Holidays 17 days.
9. Annual leave 6 days per year, Extra Business Day-off 6 days per year.
10. Group life insurance.
11. Social Security on Employer expense