Assistant Front Office Manager (GO! Hotel ศรีราชา)

Requirements:

- Bachelor?s degree in Hotel Management or any related
- Prior experience in hotel front office operations is a must
- Be able to work shifts, weekends, and public holidays
- Previous experience in a Front Office management role
- Good command of English both spoken and written
- Work location at GO! Hotel ศรีราชา จ.ชลบุรี

Roles and Responsibilities:

- Oversee in all matters relating to the day-to-day operations of Front Office operations
- Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner
- Ensure to maintain the highest level of quality in both service and product including the design of training plans for all Front Office/GSA team members
- Ensure all Standard Operating Procedures are being adhered to and continue to capture best current practice in relating to front office and service operations
- Ensuring the team has the most up to date knowledge of the property

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