Reservation Officer

-Good command of English (both spoken and written)
-Excellent communication and customer service skills
-Strong attention to detail and good organizational skills
-Ability to multitask and perform under pressure
-Previous experience in hotel reservations or front office is an advantage
-Familiarity with property management systems (PMS) is a plus.

-Manage room reservations through phone, email, and online channels
-Provide clear and accurate information about room types, availability, rates, and hotel promotions
-Input and update bookings in the reservation system correctly and promptly
-Coordinate with front office and related departments to ensure a smooth guest experience
-Support guests with reservation amendments, cancellations, and special requests

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