Guest Service Officer (Arabic & English Speaking) at Ascott Embassy Sathorn Bangkok

Requirements:
Education & Experience:
- High school diploma or higher qualification in hospitality, tourism, or a related field.
- Previous experience in guest services, front office, or a customer-facing role preferred.
Skills & Competencies:
- Fluency in Arabic and English (verbal and written).
- Excellent interpersonal and communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to handle high-pressure situations with professionalism.
- Proficiency in hotel management software (e.g., Opera, Fidelio) is a plus.
Other Requirements:
Willingness to work flexible shifts, including weekends and holidays.
A positive attitude and a customer-first mindset.

** Interested applicants are invited to click "apply" or direct submit your resume to [email protected]

We are seeking a friendly and professional Guest Service Officer (Arabic & English Speaking) to join our team. The ideal candidate will provide exceptional customer service to our guests, ensuring a smooth and pleasant experience. The role requires fluency in Arabic and English, excellent communication skills, and a strong customer-focused approach.

Key Responsibilities:
Guest Services & Operations:
- Greet and welcome guests in a warm and professional manner.
- Assist Arabic-speaking guests with check-in, check-out, and other inquiries.
- Handle guest requests, complaints, and special requirements efficiently.
- Provide information about hotel facilities, services, and nearby attractions.
- Coordinate with housekeeping and other departments to fulfill guest requests.
- Process payments and manage billing-related tasks accurately.
Communication & Coordination:
- Serve as a liaison between Arabic-speaking guests and hotel staff.
- Ensure clear and effective communication with other departments for seamless guest service.
- Handle reservations, bookings, and modifications as needed.
Customer Satisfaction & Problem Resolution:
- Address and resolve guest issues promptly and professionally.
- Gather guest feedback and relay it to management for service improvement.
- Offer personalized services to VIP and long-stay guests.

** Interested applicants are invited to click "apply" or direct submit your resume to [email protected]

- Base salary
- Meal allowance
- Mobile allowance
- SVC
- Group Insurance
- Provident Fund
- Uniform