Customer Assistant Rassian ติดต่อคุณผึ้ง 064-5959333

Education: bachelor or above
Experience: Not required but experience would be an advantage
Characteristics/Skills: Creative, Reliable, and Communication skills
Language: Thai/Russian

The Customer Representative is responsible for welcome, facilitating and helping customers in the store (under the company policy) to ensure that superior shopping experience and total customer satisfaction are delivered.

Principal Accountabilities:

1. Warmly welcome all customer. And help them to pick up trolley or basket.
2. Advise the store service (Offiine and Online), the promotion (seasoning or member) and lead them to the product's location.
3. Able to be an expert in duty grocery zone, Product representative with a good personality and good attitude.
4. Understand clearly about present promotion and price, Understand what customer need.
5. Helping and find Solution for the customer, to be the translator.
6. To Survey type of product or the product that customer cannot find and the product unavailable to sell
7. To enhance customer satisfaction by providing the excellent service and communication to customers both of Thai and Foreigner
8. To provide Tops information and product knowledge to customers.
9. Assists in the management of the compilation and distribution of Customer Relation trends.
10. Assists customers as needed via cross-selling, up-selling and add-ons skills. Must be up to date on Policies, Procedures, Product Knowledge and Selling Skill
11. Works with third party to ensure seamless handling of all Customer questions and concerns.
12. To facilitate and help his/her subordinates to manage the department smoothly and timely.
13. To communicate company message to the team correctly and efficiently and provide their feedback to Tops management.
14. To coordinate with all Tops support team to make overall projects and assignments from Management achieved the target.
15. To ensure that proper safety procedures are being used.
16. To get self-updated with new Tops working process and procedures.
17. Survey customer need, customer satisfaction with customer and summary report to store manager and District director

- Provident Fund
- Staff training and development
- Overtime
- Accommodation allowance (in other provinces)
- Scholarship/ education allowance
- Marriage gift
- Ordination gift
- Per diem
- Social security
- Health insurance
- Accident Insurance
- Flexible working hours
- Employee's uniform
- Funeral payment support
- Performance/results-based bonus
- Annual bonus