Spa Receptionist

- Pleasant personality with service mind
- Good command of English
- Experience in Spa/hotel would be an asset
- Excellent interpersonal skills

? Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Spa services
? Personally and frequently verify that guests are receiving the best possible service in line with Hyatt International standards.
? Greet and assist at the check in of guests and escort VIP guests to the treatment rooms.
? Ensure a speedy telephone and message service at all times for guests.
? Ensure that he/she maintains an up to date awareness of current promotions, policy changes and memorandums.
? Pro-active in seeking guest contact and maintaining excellent public relations.
? Ensure that guest history records are up to date at all times.
? Periodically inspect rooms to ensure cleanliness and the maintenance of rooms.
? Implement a consistent guest recognition programs and maintain a relevant guest database.

- 2 weekly day-off
- Daily meals
- Uniform
- Life and health insurance (including spouse & child)
- Provident Fund
- Complimentary /Discounted rooms in Hyatt hotel worldwide
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