Food and Beverage Manager

? Minimum three years management experience
? High school diploma required, bachelor?s degree preferred
? Excellent oral and written communication skills
? Collaborate effectively with other hotel employees and managers to ensure teamwork
? Able to resolve conflicts guests, supervisor and employee
? Ability to multitask and work well under pressure
? In-depth knowledge of all areas of food and beverage including wines and liqueurs
? Knowledge of local liquor laws and regulations
? Strong floor presence with focus and energy
? Basic computer skills in MS Office, reservation systems, and point of sales systems

Assists in the development and implementation of business strategies for the hotel which are aligned with Carlson?s overall mission, vision values and strategies
? Participates in the development of the hotel?s business strategies
? Develops and implements strategies for Food and Beverage operations, marketing and sales that support achievement of the hotel?s goals
? Monitors status regularly and adjusts strategies as appropriate
? Assists with the development of the annual budget in conjunction with the Executive Committee, implements the approved budget; monitors revenues and costs on a daily basis, taking corrective action when necessary

Achieves revenue goals by assisting in the development and management of the food & beverage marketing, sales and product strategies
? Analyzes sales and competition on a regular basis and develops strategies to increase market share
? Assists with the development and implementation of the food and beverage marketing and sales plan
? Assists with the development and implementation of the menu offerings and pricing based on competition, market trends, costs, etc.
? Takes monthly inventories for supplies and maintains optimum stock levels to meet customer demand, detect waste and avoid excess expense for optimal profit without adversely affecting hotel performance.
? Establish matrices and systems to ensure smooth functioning hotel outlets.
? Adheres to Carlson?s marketing and sales standards
? Works with restaurant staff to achieve daily, weekly, or monthly revenue goals.

Maximizes profitability by managing Food & Beverage operations
? Analysis business results on a regular basis and takes actions to improve results as appropriate
? Ensures that there is smooth coordination between the kitchen staff/stewards and the front-house serving staff
? Plans new and popular menus and monitors to ensure top-notch quality and prompt service
? Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
? Determines appropriate staffing levels for forecasted business and schedules employees accordingly
? Evaluates food & beverage service quality and service levels regularly and implements strategies to improve areas of concern
? Sets objectives for each specified team within food and beverage and supervises the department managers
? Ensures department adheres to Carlson, hotel, local and state health, hygiene and safety policies

Develops and implements strategies and practices which support employee engagement
? Recruits and selects qualified candidates
? Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
? Communicates performance expectations and provides employees with on-going feedback
? Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
? Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
? Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
? Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
? Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
? Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures
? Keeps General Manager promptly and fully informed of all problems or unusual matters of significance
? Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
? At all times projects a favourable image of the Hotel to the public
? Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position
? Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
? Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
? At all times projects a favourable image of the Hotel to the public

- 2 day off per week
- Service charge (Pre opening is allowance)
- Public Holidays
- Group Life Insurance
- Provident Fund
- Social Security Fund
- 2 Meal per working day (pre opening 100 per working day)