เข้าสู่ระบบผู้สมัครงาน
ตำแหน่งนี้ปิดรับสมัครแล้ว
หรือ
ปริญญาตรี
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full-time
Qualifications:
- High school diploma or equivalent; hospitality or customer service training preferred.
- Prior experience in a customer service or guest-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Strong organizational and multitasking abilities, with the ability to prioritize tasks in a fast-paced environment.
- Proficiency in using hotel management software and reservation systems.
- Ability to work flexible hours, including nights, weekends, and holidays, as required by the hotel's operational needs.
Responsibilities:
1. Customer Service: Provide exceptional customer service to guests by welcoming them warmly, addressing their inquiries, and resolving any issues or concerns promptly and effectively.
2. Check-in and Check-out: Assist guests with the check-in and check-out process, ensuring a smooth and seamless experience. Handle reservations, room assignments, and payment transactions accurately.
3. Concierge Services: Act as a concierge for guests, providing information and recommendations about local attractions, restaurants, transportation options, and other services to enhance their stay.
4. Room Service Coordination: Coordinate with the housekeeping and room service departments to ensure that guest rooms are clean, well-maintained, and stocked with amenities according to guest preferences.
5. Special Requests Handling: Handle special requests from guests, such as room upgrades, additional amenities, or special arrangements, and ensure that they are fulfilled promptly and accurately.
6. Guest Feedback Management: Solicit feedback from guests about their experience during their stay, address any issues or concerns raised, and take proactive measures to improve guest satisfaction.
7. Sales and Promotions: Promote hotel services, amenities, and promotions to guests, encouraging them to take advantage of additional offerings such as spa services, dining options, or recreational activities.
8. Emergency Response: Respond promptly to guest emergencies or security incidents, following hotel protocols and procedures to ensure the safety and well-being of guests.
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Pinnacle Hotels,Resorts & Spa
โรงแรมพินนาเคิล ลุมพินี ปาร์ค โฮลเต็ล 17 ซ.งามดูพลี พระราม 4 [email protected] โรงแรมพินนาเคิล แกรนด์ จอมเทียน 37/2-11 ต.นาจอมเทียน อ.สัตหีบ จ.ชลบุรี [email protected] โรงแรมพินนาเคิล รีสอร์ท สมุย 26/19 ต.แม่น้ำ อ.เกาะสมุย จ.สุราษฏร์ธานี [email protected] โรงแรมพินนาเคิล เกาะเต่า รีสอร์ท 26/20 หมู่ที่ 3 ต.เกาะเต่า อ.เกาะพะงัน จ.สุราษฏร์ธานี pkt.danel.com, [email protected] pinnaclehotels.com
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