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full-time
Working at ibis Pattaya
- Bachelor degree in any field
- 3 years experience in Front Office Management position with international hotel chain
- Proficient in OPERA system
- Strong in English communication
- Strong in analytical, problem solving skills, and execution of work
- Computer literate
Working at ibis Pattaya
- At least 5 year experience in Front Office Management position of hotels or in managerial level
- Handles and resolves all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients and guests of the Hotel.
- Through close supervision recommend improvements and changes to the operation of the Front Office, especially concerning creating better service standards increasing revenue and reducing costs.
- Controls and verify occupancy forecasts and keep hotel management fully aware of the availability situation in the Hotel, especially when approaching full house.
- Maintains a Hotel log book on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
- Prepares various daily/weekly/monthly/annually reports as required by Hotel Management.
- Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time.
- Prepares the annual capital and operating budgets for the Department in conjunction with the Operations Manager/General Manager and ensure departmental expenditure is kept within budget by presenting the P&L for the Department to the Hotel Management on a monthly basis.
Working at ibis Pattaya
- Attractive salary
- Service Charge
- 8 day-off a month
- 9 working hours including break
- Public Holiday/ Annual Vacation/ Birthday Leave
- Provident Fund
- Group Insurance
- Annual medical check-up
- Staff Room Rate & Free Night Benefit
- Training and Development Program
- Career opportunity with Accor
Mercure Pattaya Ocean Resort & ibis Pattaya
463/100 หมู่ที่ 9 ถ.พัทยาสายสอง ต.หนองปรือ อ.บางละมุง จ.ชลบุรี
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