Guest Relation Officer (GRO)

Qualifications
? College degree in hotel management or related field
? Previous experience in Front Office or Guest Services
? Excellent communication skills
? Experience with Front Office Systems
? Proficient in Korean, both written and spoken
? Proficient in English, both written and spoken

Job Description

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Benefits:-


- Accommodation provided (stay in the resort)


- 3 meals provided (in the resort restaurant)


- Return Flight Ticket


- Work Permit Fees Paid by Company


- Sports & recreation facilities