Duty Manager

- Work experience as a Duty Manager or similar management role.
- Previous experience in the industry preferred.
- Customer service experience.
- Must be able to communicate in English writing and speaking and other languages are advantages.
- Good personality and charming.
- Knowledge of cash management and bookkeeping procedures.
- Team management skills.
- Strong organizational skills.
- Strong problem-solving skills.
- Availability to work in shifts including weekends.
- Excellent verbal and written communication skills.
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- Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest?s.
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
- Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
- Assists in handling room lock problems.
- Prepares and checks for VIP?s arrival and escorts guests to rooms.
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
- Checks group department, fit and ensure switchboard makes appropriate wake up calls.
- Handles guest complaints and other related problems and reports on the Assistant Manager?s log book.
- Answers guests inquires, handles complaints and attend to the needs of the guests.
- Motivates and maintains good staff relations.
- To responsible for front office operation during the absence of Front Office Manager.
- Approves the working schedule for the front office attendants and submits them to front office manager.
- Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.

- Salary depend on an experience
- Day Off
- Group Insurance
- Social Security
- Public Holiday
- Annual Leave
- Service Charge
- 2 Meals