เข้าสู่ระบบผู้สมัครงาน
ตำแหน่งนี้ปิดรับสมัครแล้ว
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ปริญญาตรี
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full-time
-Bachelor or Master Degree in Business Administration, Hospitality Management, Hotel Management or a related field is required.
- Previous hospitality experience at a luxury hotel at least 5 years to Management and / or supervisory Guest Services experience.
-Good command in English language both of written and spoken.
-Excellent guest service skills, guest-oriented and service-minded
-Strong communication, service and leadership skills.
-Open-minded and flexible with a can- do attitude.
-Working knowledge of various computer software programs (MS Office, knowledge of OPERA is an advantage)
-Be flexible at all times in order to cover the unexpected needs of the Hotel.
-Oversees all guest services operations, including front desk, reservations, concierge, bell staff and transportation services to ensure quality and guest satisfaction.
-Manage, trains and develop the front desk team to be professional services
-To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
-Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
-Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
-Maintains a detailed knowledge about the hotel's services and hours of operations.
-Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
-Meets and greets all regular returns guests, VIP and guests of the hotel, makes them impression with our special services.
-Evaluate guest satisfaction levels with a focus on continuous improvement to ensure that services meet customer specifications.
-Handles all guests complaints and monitors our guest history files.
- Floating service charge
- 2 day -off a week
- Day off-birthday and birthday gift
- Public holiday 15 days
- Annual leave 6-15 days (depending on employee level and years of service)
- 2 duty meals per day
- Group Insurance
- Social Security benefits
- Annual check up
- Uniform and laundry service
- Staff New Year party and other activities
MASON HOTEL
285 M.3 Najomtien, Sattahip, Chonburi 20250 www.masonpattaya.com
hotelJob
