Duty Manager

1.Thai citizen only
2.English fluency
3.Great personality and well-groomed
4.Able to work different shifts
5.Able to work 6 days a week
6.At least 3 years Front Office Supervisor level in the 5-star international hotel or 1 year as a Duty Manager level in the 4-star international hotel.

Duties & Responsibilities:
1.Appraise appearance and efficiency of Front Office staff and report findings to the Assistant/ Front Office Manager.
2.Authorize pay-out, cash advances and allowances according to established policies.
3.Co-ordinate with Customer Safety Department in the investigations of irregularities.
4.Inspect and ensure that 1st and 4th levels? public areas are maintained to a standard which is required by the Hotel.
5.Ensure that all midnight reports are done properly by going through the reports in the morning.
6.Render assistance to the Assistant Managers when necessary in handling complaints.
7.Conduct daily operation briefing for the Assistant Managers and Guest Services Agent in the absence of the Assistant Front Office Manager.
8.Decide on the acceptance and rejection of bookings during high occupancy.
9.Handle the transfer of guests during an overbooked situation.
10.Inspect to ensure that VIP rooms are in order, escort and room-in guests of Presidential Suite, VVIPs and VIPs staying in suite and Marina Club rooms.
11.Check high balance reports on Sundays and Public Holidays.
12.Train and re-train new and existing staff to ensure consistency in service delivery to our guests.
13.Supervise a team and is responsible for recruitment and selection of staff.
14.Conduct performance appraisal and counselling of staff.
15.Perform other duties delegated by the Assistant Front Office Manager or Front Office Manager.

1. Salary
2. Service Charge
3. Bonus
4. Provident Fund
5. Annual Leave
6. Group Insurance
7. Social Security
8. Meals