Reservation Manager (Bangkok base - Sukhumvit 26)

Job Summary :

-At least Bachelor degree in any field
-At least 3 years experience in reservation manager, negotiation techniques
-Strong in inter-personality and leadership skill
-Proficiency in English communication
-Strong in driving results

Qualifications :

- To assist the Management in maximizing room revenues by keeping the Reservations team motivated and focused on yield.
- Always conduct oneself in a professional manner and adhere to the established conduct and house rules, fire regulations and department procedures. Set an example for Reservations and other staff to follow.
- Manage staff in all aspects including training, monitoring, and performance management within Human Resources guidelines.
- Be completely knowledgeable with the room types, rate categories, special rates and promotions, VIP and guest types for all reservations. Maintain a good knowledge of guest room and suite layouts. Be completely familiar with the policies surrounding the procedures of making reservations. Ensure that the Reservations Team are entering all reservations into the system with complete and accurate information.
- Sell hotel rooms and services with a concern for both profit and guest satisfaction. Ensure all reservation calls are handled professionally ensuring that average rate and REVPAR targets are being reached. Ensure that bed types and preferences are noted on the guest?s file. Monitor Reservations Team to ensure professionalism with regards to handling of all calls and maximizing revenues. Spot-check reservation entries
- Give accurate confirmation and/or cancellation numbers to all callers placing and/or canceling reservations. E-mail confirmations and other correspondence when requested by the caller. Any special conditions are fully and clearly explained to the caller.
- Ensure Market segmentation is adhered to
- Monitor competitors availability and pricing on a daily basis
- Ensure Weekly Competitor Test calls are conducted and feedback findings to maintain competitive edge
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- Maintain a rolling 12 month calendar of events for the city, destination
- Analysis of Booking Patterns and Market Trends
- Prepares and Participates in the weekly RSM (Revenue Strategy Meeting)
- Assist in updating the resort Sales and Marketing Plan
- Assist Revenue Team with Data Analysis.
- Ensure that the Revenue and Distribution is fully informed of all issues relating to Reservations and Revenue Management.
- Maintain a close working relationship with the Front Office, Revenue Management, and Sales departments. Ensure group bookings are updated in the system with full and correct information. Assist in monitoring rooming list deadlines and ensure that rooming lists are entered accurately with billing information set up correctly.
- Maintain an effective flow of communication within and from the Reservations Office to all other departments.
- Oversee the accurate filing of all reports, group bookings, reservation correspondence, etc. on a daily basis.
- Be familiar with, and honor block space for companies and/or organizations.
- Oversee par stocks for office supplies. Re-order supplies on an as-needed basis in order to achieve effective inventory and cost controls.
- Ensure staff is scheduled to meet the demands of the business.
- Communicate and implement conversion targets set by the Revenue Team.
- Assist the online sales team with rate and inventory loading for your property. Also assist with performance analysis of the hotel?s top producing accounts
- Endeavor continuously to maximize hotel occupancy and REVPAR targets. Ensure that top clients are protected when the hotel is reaching a sold-out position.
- May be assigned other tasks or responsibilities as required or directed by the Revenue Team or Executive Committee.