Front Office Manager [ผู้จัดการแผนกต้อนรับ]

- อายุไม่เกิน 40 ปี
- มีประสบการณ์ในสายงานไม่น้อยกว่า 3 ปี
- สามารถแก้ไขปัญหาเฉพาะหน้าได้ดี
- สามารถเข้ากับผู้อื่นได้ สามารถทำงานเป็นทีมได้ดี ทนต่อแรงกดดัน มีความรับผิดชอบต่อหน้าที่และแผนก

- Receive directives from management, plan work, and collaboratively set departmental performance goals.
- Collaborate in designing and adjusting strategies to achieve the division's KPIs and ensure their practical implementation.
- Oversee revenue enhancement in the non-room revenue segment, loyalty programs, guest satisfaction, and customer engagement initiatives that can generate income for the department.
- Manage customer complaints skillfully and effectively, considering the organization's interests, while seeking preventive measures to avoid recurrence. Also, update complaints on the Message Box.
- Compile customer complaints, issues, and suggestions for management to use in enhancing service effectiveness.
- Review various reports or data sets produced by the department to ensure accuracy, precision, and effectiveness for practical use or data analysis.
- Manage human resources in terms of quantity and quality, selecting employees with the necessary skills and suitability for departmental roles.
- Lead and enhance employee development within a positive environment, utilizing SOPs as standards for regular training.
- Oversee and organize master key control.
- Perform other assigned duties as needed.

1. Service Charge guarantee
2. Public Holiday 15 Days
3. Uniform
4. Annual Vacation by levels
5. Duty Meal
6. Social security
7. 6 Days off per month
8. Birthday Leave
9. Birthday Party and Birthday Gifts
10. Pre-employment health check-up fee