Front Office Manager (ผู้จัดการแผนกต้อนรับส่วนหน้า)

- Bachelor's degree in Hotel Management or any related
- Prior experience in hotel front office operations is a must
- Be able to work shifts, weekends, and public holidays
- Previous experience in a Front Office management role
- Good command of English both spoken and written
- Good analytical, problem solving.
- Thai National Only.
*** Work location at Koh Chang, Trat Province

- Oversee in all matters relating to the day-to-day operations of Front Office operations
- Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner
- Ensure to maintain the highest level of quality in both service and product including the design of training plans for all Front Office/GSA team members
- Ensure all Standard Operating Procedures are being adhered to and continue to capture best current practice in relating to front office and service operations
- Manage a team

- Allowance
- Uniform
- Staff House
- Staff Meal
- Day Off
- Service charge
- Activity & Training, Sport Day & Staff Party, Other