Regional Information Systems Manager

-Thai national
-Bachelor?s Degree in Information Technology, Information Systems, Business Administration, or a related field.
-At least 5 years of experience in Information Systems management or a related field, preferably within the hospitality industry.
-Previous roles in hotel operations or technology management (e.g., IT Manager, Systems Administrator, or Technical Support Manager).
-Good understanding of hotel IT systems and applications.
-Hands-on experience with Property Management Systems (PMS) software.
-Familiarity with integrating systems like Point of Sale (POS), Central Reservation Systems (CRS), and Revenue Management Systems (RMS).
-Good communication skills in English.
-Strong communication and interpersonal skills, as the role involves collaboration with cross-functional teams, hotel management, and external vendors.
-Proven project management skills, including experience leading IT projects and system upgrades.
-Ability to manage and prioritize a broad range of tasks and projects effectively.

BWH Hotels in Asia Head Office is currently looking for Regional Information Systems Manager


Primary Responsibilities:

-Ensure that the company?s computer system both hardware and software is fully accounted for, properly maintained and reliable.
-Draw procedures to ensure that any problems encountered in software and hardware are addressed immediately.
-Ensure the physical and logical security of IT system.
-Define and keep updated written incident management policies and procedures where action to be taken, persons to be contacted in case of incident are clearly mentioned.
-Attend to any problems encountered in software and hardware by all departments in the most diligent manner and keep track of such incidents and the way they have been solved.
-Perform routine system setups as may be required by software and/or programs such as regular update of anti-virus programs.
-Strictly perform daily/monthly back up procedures, ensure the successful completion of the process and the safeguard of the backup tapes.
-Assist any departments of the company in formulating their IT material requirements and provide adequate solutions to their needs.
-Provide regular training on IT security and ensure that all PMS access passwords are regularly updated, automatic standby mode on servers and PMS activated and IT procedures strictly followed by all employees.
-Advise and give guideline to BWH Hotels for their computer system both software and hardware including PMS System.
-Monitor the progress of overall installation and usage of the hotel?s computer system.
-Perform regular computer audits in the search of un-authorized programs, improper setup or loophole in the security setup.
-Develop sound relationships with IT and maintenance providers.
-Special project as agreed with the Managing Director, Operations to support the business requirements of the organization.