Onsen&Spa manager (ประจำ กทม. BTS อโศก)

Qualifications & Skills:
? A degree or diploma in Hospitality Management, Spa Management, or a related field.
? Certification or formal training in wellness, spa, or onsen management is a plus.
? Experience:
? Minimum of 5 years of experience in spa or wellness management, with at least 2 years in a leadership role in a luxury hotel or resort.
? Strong background in pre-opening hotel operations and project management is highly preferred.
? Experience in managing high-end Onsen or Japanese-style spa facilities is a significant advantage.
? Skills & Competencies:
? In-depth knowledge of spa operations, treatments, and wellness programs.
? Strong leadership and team management skills with the ability to motivate and develop staff.
? Excellent communication, interpersonal, and guest service skills.
? Ability to work under pressure and handle multiple tasks simultaneously.
? Strong financial acumen and ability to manage budgets, costs, and revenue.
? A deep understanding of the wellness and hospitality industry trends.
Working Environment:
? This is a full-time, on-site position.
? The role requires flexibility, as hours may vary depending on hotel and spa operations, including evenings, weekends, and holidays.
? The Onsen & Spa Manager will work closely with other department heads during the pre-opening phase to ensure a smooth and successful launch.

? Pre-Opening Preparation:
? Oversee the planning, development, and set-up of the Onsen & Spa facilities.
? Collaborate with the project team to ensure that all aspects of the spa are designed, equipped, and functional according to brand standards.
? Develop and implement spa operating procedures, service standards, and protocols.
? Source, hire, and train the Onsen & Spa team, ensuring all staff are aligned with the brand's culture and values.
? Operations Management:
? Lead day-to-day operations of the Onsen & Spa, ensuring the delivery of high-quality treatments and services.
? Manage the daily operations of the Onsen, spa treatments, wellness programs, and fitness offerings.
? Monitor the quality of services provided by spa staff, ensuring consistency and high guest satisfaction.
? Develop and update treatment menus, ensuring they reflect the latest wellness trends and meet the expectations of guests.
? Ensure that all spa and onsen facilities are maintained to the highest standards of cleanliness and safety.
? Guest Experience:
? Create memorable, personalized guest experiences by anticipating needs and exceeding expectations.
? Resolve any guest concerns or complaints in a professional and timely manner.
? Develop spa packages, promotions, and special offerings to drive business and enhance the guest experience.
? Team Leadership:
? Lead, mentor, and motivate a diverse team of spa therapists, receptionists, and support staff.
? Conduct regular staff training sessions on product knowledge, customer service, and safety standards.
? Foster a positive, cooperative, and professional team culture.
? Financial Management:
? Develop and manage the Onsen & Spa's annual budget, ensuring revenue targets are met and costs are controlled.
? Monitor key performance indicators (KPIs) such as spa revenue, guest satisfaction scores, and staff performance.
? Optimize operational efficiency and profitability while maintaining high standards of service and guest experience.
? Marketing & Promotion:
? Collaborate with the marketing team to promote the Onsen & Spa offerings through various channels, including digital marketing, in-house promotions, and partnerships.
? Assist in creating marketing collateral, including brochures, website content, and social media campaigns.
? Monitor competitor offerings and trends in the wellness industry to ensure the spa remains competitive and relevant.

- ประกันสังคม
- ประกันกลุ่ม
- อาหารฟรี 3 มื้อ
- วันหยุดพิเศษให้ 1 วัน สามารถใช้หยุดได้
- ยูนิฟอร์มของพนักงาน
- วันหยุดนักขัตฤกษ์ 16 วัน/ต่อ
- วันลาพักร้อน
- OT
- service charge (บางตำแหน่ง)
- โบนัสประจำปี
- สวัสดิการเงินช่วยเหลือประกอบพิธีสมรส
- สวัสดิการเงินช่วยเหลือ บิดา มารดา สามี ภรรยา บุตร เสียชีวิต
- สวัสดิการเงินช่วยเหลือคลอดบุตร
- สวัสดิการเงินช่วยเหลืออุปสมบท
- ค่าโทรศัพท์ (บางตำแหน่ง)
- ค่าเดินทาง,ค่านำมัน (บางตำแหน่ง)
- และอื่นๆ