ผู้จัดการแผนกต้อนรับ

Qualifications

- Education: Bachelor?s degree in Hospitality Management, Business Administration, or related field.
- Experience: At least 3-5 years of experience in hotel front office operations, with at least 2 years in a supervisory or management role.
- Skills: Strong leadership, organizational, and communication skills. Excellent customer service and problem-solving abilities. Familiarity with hotel management software (PMS, etc.).
- Languages: Proficiency in English (additional languages are a plus).

Role
The Front Office Manager (FOM) is responsible for overseeing the daily operations of the front desk and guest services. This includes managing staff, ensuring smooth check-in/check-out processes, handling guest requests and complaints, and maintaining high levels of customer service.

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Key Responsibilities

- Daily Operations: Supervise and manage the front office operations, including guest check-in/check-out, reservations, and front desk services.
- Guest Service Excellence: Ensure guests receive the highest level of customer service and address any issues or complaints promptly and professionally.
- Team Leadership: Manage, train, and motivate front office staff, including receptionists, concierges, and bellhops. Create staff schedules and conduct performance evaluations.
- Reservations & Billing: Oversee reservations management, ensuring rooms are booked and billing is accurate. Coordinate with housekeeping and other departments to ensure guest needs are met.
- Guest Relations: Build and maintain positive relationships with guests, ensuring their stay is comfortable and meets their expectations.
- Coordination with Other Departments: Work closely with housekeeping, food and beverage, and maintenance departments to ensure smooth guest experiences.
- Administrative Duties: Prepare reports on front office performance, guest feedback, and operational issues. Handle cash, and credit card transactions, and invoicing accurately.
- Operational Efficiency: Maintain the hotel?s standard operating procedures (SOPs) for front office operations and ensure they are followed by all team members.
- **Compliance:** Ensure the front office complies with all relevant regulations, including health and safety standards and local laws.

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Working Conditions
Full-time position, with shifts that may include nights, weekends, and holidays. The role may involve occasional on-call duties.

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The Front Office Manager plays a crucial role in ensuring the smooth operation of the front desk, creating a welcoming atmosphere for guests, and maintaining high standards of guest service. This position is key to providing a positive first impression and contributing to overall guest satisfaction and hotel success.

Service Charge
อาหารสำหรับพนักงาน /OC
Staff Uniform / Free Laundry
หอพักพนักงาน /
วันหยุด 6 วัน/เดือน
วันหยุดพิเศษ 15 วัน/ปี
วันหยุดพักร้อน 8วัน/ปี (เพิ่มขึ้นตามอายุงาน)
เงินช่วยเหลืออื่นๆ
ประกันสังคม
Staff Activities & Staff Party
Training inside & outside