General Manager - SureStay by Best Western Hotel (Bangkok)

- Preference will be given to candidates with Thai nationality.
- Minimum 3-5 years of experience as a hotel General Manager
- Proven track record of success in driving revenue growth, improving guest satisfaction, and managing teams effectively
- Strong financial acumen and budget management experience
- Experience in developing and implementing marketing and sales strategies
- Strong understanding of hotel operations, including front office, housekeeping, food and beverage, and maintenance
- Exceptional customer service orientation
- Excellent communication, interpersonal, and leadership skills
- Proficient in hotel management software and technology
- Knowledge of local regulations and industry trends

Responsibilities:

- Develop and implement strategic plans to enhance hotel performance and achieve business objectives.
- Oversee day-to-day hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Develop and manage the hotel budget, monitoring revenue, expenses, and profitability.
- Develop and implement sales and marketing strategies to maximize revenue and occupancy.
- Implement cost-effective measures without compromising service quality.
- Foster a culture of outstanding customer service, anticipating and exceeding guest expectations.
- Address and resolve guest concerns in a timely and professional manner.
- Build and maintain relationships with hotel owners.
- Foster a culture of continuous learning, providing resources and opportunities for team's professional growth.
- Ensure adherence to quality standards and brand guidelines.
- Ensure compliance with health, security, and safety standards.
- Maintain knowledge of local competition and general industry trends.