Restaurant Waiter (Contract)

? Vocational certificate in hospitality management, restaurant management, or a related field is typically required.
? Previous Customer Service or Hospitality Experience. Experience in customer service or working in a fast-paced environment, such as in retail or another restaurant, is often beneficial.
? Knowledge of Restaurant Operations: Familiarity with the flow of restaurant service, including seating, taking orders, and handling complaints, can be advantageous.
? Customer Service Skills: Excellent interpersonal and communication skills are vital for interacting with guests and providing a welcoming experience.
? Attention to Detail: Waiters must pay attention to customer orders and ensure accuracy, especially with special requests or dietary needs.
? Problem-Solving Skills: The ability to handle customer complaints or requests calmly and professionally is essential.
? Teamwork: Collaboration with kitchen staff, hosts, and other waiters is necessary to ensure smooth service.
? Menu Knowledge: Waiters are expected to know the menu thoroughly, including ingredients, preparation methods, and potential allergens.
? POS System Proficiency: Familiarity with restaurant Point of Sale (POS) systems or digital ordering platforms is often necessary for processing orders and payments.
? Availability for Flexible Hours: Waiters often work during evenings, weekends, and holidays. Flexibility in scheduling is important, especially in restaurants with peak times during these periods.

? Greeting and Seating Guests: Welcome customers with a friendly demeanor, escort them to their tables, and ensure they are comfortable.
? Presenting Menus: Offer menus to guests, explain specials or menu items, and answer questions about dishes, ingredients, or dietary restrictions.
? Taking Orders: Accurately take food and drink orders, ensuring clarity in any special requests or modifications from customers.
? Recommending Dishes: Suggest menu items based on guest preferences or upsell popular or profitable items.
? Serving Food and Drinks: Serve the correct dishes and beverages in a timely manner, adhering to the restaurant's presentation standards.
? Anticipating Customer Needs: Proactively provide extra utensils, napkins, or condiments, and check in regularly with customers to ensure their satisfaction.
? Handling Complaints: Respond professionally to any customer concerns or complaints and resolve them quickly, or escalate them to the manager if necessary.
? Coordinating with Kitchen and Bar Staff: Relay orders accurately to the kitchen and bar staff, ensuring special requests or dietary preferences are communicated.
? Delivering Orders Promptly: Ensure that food and beverages are served to customers in a timely manner and at the correct temperatures.
? Communication: Maintain clear communication with the kitchen staff regarding customer orders and any specific dietary needs or allergies.
? Upselling Menu Items: Promote specials, beverages, or higher-margin dishes to increase sales.
? Suggesting Add-Ons: Recommend complementary items like appetizers, desserts, or extra side dishes to enhance the dining experience and increase revenue.
? Familiarity with Dishes and Ingredients: Have a thorough understanding of the menu items, ingredients, preparation methods, and potential allergens.

? Attractive Salary
? Social Security
? Group Insurance
? Dusit Staff Room Rate
? Annual Physical Check Up