[Kokotel Khao Lak Hillscape] Guest Service Multi Tasking Agent

- Thai National Only, Male/Female with a few years of experience either in Front Office Operation or Food and Beverage Operations
- Team work with high standard of work and attention to details, interpersonal communication skills and should be totally customer centric
- Good interpersonal ability, friendly, caring and dedicated individual.
- English communication skill with customer and team oriented.
- Polite and helpful manner when dealing with guest.
- Positive attitude, strong service mind and open-minded with energetics person.
- Being able to work on flexible hours/shift as necessary.
- Beyond guest expectation attitude.
- PMS, POS

- Register guests and assigns room. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms assignment.
- Uses proper telephone etiquette, mail and message handling procedures.
- Always smile and offer help to guest without asking.
- Always take care of guest comment/problem and pass information to Assistant Resident Master / Resident Master when they can't solve.
- Able to obtain a review mentioned their name in positive way once per quarter.
- Follow SOP for daily, weekly, monthly operation.
- Complete FO checklist according to the shift.
- Do a FO Operation (Check-in, Check-out, etc) according to the SOP.
- Able to handle Hotel Documents and Cash Float correctly.
- Follow FB Operation according to SOP.
- Understand all of the restaurant's menus and able to explain them to the guest.
- Able to receive an order and doing a beverage menu and serving according to the standard.
- Maintain a hygienic precedure according to the standard.
- Daily check kitchen stock and coordinate with team for preparation and requisition.
- Prepare and cooking following kitchen type A standard.
- Able to express brand image and value.
- Posses a knowledge of the brand and able to express it to the guest.
- Maintain a brand grooming according to the standard.
- Posses knowledge about the other branches of the brand that currenry open.
- Able to communicate efficiently both internal and with guest.
- Explain to the guest about the condition, policy and the hotel products clearly and understandably both in Thai and English.
- Understand guest message and convoy it correctly to the team or other departments.
- Understand guest message and serve correctly.
- Be a lovable person for guest and other staff.
- Show a polite and helpful attitude toward guest.
- Show a symphaty and sincere toward each other staff.
- Be punctual and honest.
- Print and close the shift on PMS/ POS.
- Support property for Cleaning of the public space.
- (Kitchen area) Dishwashing (with dishwasher).

- 2 Days Off/week (วันหยุด 2 วัน/สัปดาห์)
- Service Charge (ค่าบริการ)
- Incentive (เบี้ยขยัน)
- Meal Allowance (ค่าอาหาร)
- Social Security (ประกันสังคม)
- Medical Allowance (ค่ารักษาพยาบาล)
- Provident Fund (กองทุนสำรองเลี้ยงชีพ)
- Public Holiday/Annual Leave (วันหยุดนักขัตฤกษ์และวันลาพักร้อน)