Guest Service Agent Chinese Speaking

Key Responsibilities:

Guest Services:
Greet and welcome guests in a warm and professional manner.
Assist guests with check-in and check-out procedures.
Handle guest inquiries, complaints, and requests promptly and efficiently.
Provide information about hotel amenities, local attractions, and transportation options.
Resolve guest issues and concerns in a timely and satisfactory manner.
Reservations:
Process reservations and cancellations accurately.
Manage room assignments and ensure optimal room utilization.
Coordinate with other departments to ensure smooth guest experiences.
Administrative Tasks:
Maintain accurate records of guest information and transactions.
Prepare daily reports and other administrative tasks as required.
Adhere to hotel policies and procedures.
Required Qualifications:

Fluency in both English and Chinese (Mandarin or Cantonese)
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work under pressure and handle multiple tasks
Experience in the hospitality industry, preferably in a front desk or guest service role
Positive and enthusiastic attitude
By fulfilling these responsibilities and possessing the required qualifications, a Chinese Speaking Guest Service Agent can contribute to a positive and memorable guest experience, enhancing the hotel's reputation and driving customer loyalty.

A Chinese Speaking Guest Service Agent is responsible for providing exceptional customer service to Chinese-speaking guests. This role requires strong communication skills in both English and Chinese, as well as a deep understanding of the hospitality industry. The primary goal is to ensure guest satisfaction and loyalty through efficient and friendly service.

- Fix service charge of 5000
- Free Meal
- Uniform with Laundry
- Provident Fund after probation
- After 16 extra hours of work per month, able to take 6 days off per month