[At Rice Resort] Resident Master (ผู้จัดการโรงแรม)

- Leadership: Skill to lead team members to train and encourage
- Cost/Budget control: Skill to properly manage important cost items of a property

DUTIES & RESPONSIBILITIES:

1) Make Guest Happy ("Wow" Producer)
- Leading and guiding all staff to let them make guests happy and have "Wow" during the stay
- Conducting guest service operation properly based on SOP together with the team
2) Conduct "Perfect Operation" (Operator)
- Conducting kitchen, housekeeping, engineering, accounting and amin operation
- Conducting kitchen operation properly based on SOP together with the team
- Conducting housekeeping and engineering operation properly based on SOP together with the team
- Conducting accounting and admin operation properly based on SOP together with the team
3) Train & Engage Staff (Boss)
- Conducting a training and evaluation regularly to ensure that all team members are performing their jobs effectively
- Properly training staff based on SOP
- Being a role model of property staff to realize company Values
4) Conduct Initiatives (Kaizen Generator)
- Planning and conducting Kaizen initiatives with a good understanding of budget concepts (revenues, costs etc.)
- Coming up with Kaizen initiative for guest satisfaction increase and implement them
- Coming up with Kaizen initiative for cost saving and implement them
- Coming up with Kaizen initiative for F&B revenue increase (of in-house guests) and implement them
5) Solve emergency issues (Problem solver)
- Solving problems of emergency challenges and complains
- Solving problems effectively in timely manner
- Effectively seeking a help from PRM on solving a problem

2 Days Off / week
Meal Allowance / Canteen
Telephone Allowance
Service Charge
RM Allowance (After Probation)
Social Security
Provident Fund
Medical Allowance
Public Holiday/Annual Leave
Uniform / Laundry