Training Manager [ผู้จัดการแผนกฝึกอบรม]

- Thai national only
- Minimum of two years progressive human resources and training experience
- Bachelors degree preferred, certificate in related field required
- Collaborate effectively with other hotel employees and managers to ensure teamwork
- Able to effectively conduct learning and development activities

Participates in the development of Human Resources strategies which are aligned with the overall objectives of the Hotel
- Develops and implements strategies for Department
- Monitors status regularly and adjusts strategies as appropriate
- Develops and implements training plans which are aligned with the Hotels business strategies

Creates a work environment aligned with Brands culture by conducting management skills training on a regular basis
- Conducts management skills training and follows-up with participants to assess utilisation of new skills
- Ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly

Keeps Yes I Can! service and 100% Guest satisfaction alive within the Hotel by conducting training and follow-ups on an ongoing basis
? Analyses customer service results monthly and identifies trends
? Conducts customer service training
? Partners with Department Managers to develop strategies for keeping Yes I Can! alive within their Department
? Provides all new employees with a comprehensive induction program as part of the First 90 Days with Brand program to enable them to be orientated and efficiently productive from commencement

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
? Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
? Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
? Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
? Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
? Performs other duties required to provide the service brand behaviour and genuine hospitality

Adheres to hotel policies and procedures:
? Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance
? Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
? Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
? At all times projects a favourable image of the Hotel to the public

- 2 day off per Week
- Service charge (Pre opening is allowance)
- Public Holidays
- Group Life Insurance
- Provident Fund
- Social Security Fund
- 2 Meal per working day (pre opening 100 per working day)