Reservation Supervisor

- Previous experience in reservations or hospitality management role.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal abilities.
Proficiency in reservation management systems and Microsoft Office Suite.
- Exceptional organizational skills and attention to detail.
- Ability to work effectively in a fast-paced, dynamic environment.
- Problem-solving skills and a customer-focused mindset.

Team Leadership:
- Lead, motivate, and train a team of reservation agents to achieve departmental goals and provide outstanding customer service.
- Conduct regular performance evaluations, provide constructive feedback, and implement strategies for improvement.
- Foster a positive and collaborative work environment that encourages teamwork and high morale.

Reservation Management:
- Oversee the reservation system and ensure accurate and timely processing of bookings, modifications, and cancellations.
- Monitor reservation trends, analyze data, and develop strategies to optimize occupancy and revenue.
- Handle escalated customer inquiries and resolve issues promptly and effectively.

Quality Assurance:
- Implement quality assurance measures to uphold service standards and ensure adherence to company policies and procedures.
- Conduct audits of reservation transactions to identify errors, inconsistencies, or opportunities for improvement.
- Provide ongoing training and support to reservation agents to maintain high-quality service delivery.

Communication and Collaboration:
- Serve as a liaison between the reservation department and other departments such as sales, marketing, and operations.
- Communicate regularly with management to report on reservation performance, challenges, and opportunities.
- Collaborate with cross-functional teams to develop promotional offers, packages, and pricing strategies.

Technology Utilization:
- Stay updated on industry trends and advancements in reservation management technology.
- Leverage reservation software and tools to streamline processes, enhance efficiency, and improve the customer experience.
- Troubleshoot technical issues and coordinate with IT support for resolution as needed.