Reservation Officer

1. Processes reservations by mail, telephone, telex, cable, fax, or central reservations systems referral.
2. Processes reservations from the sales office, other hotel departments, and travel agents.
3. Knows the types of rooms available as well as their location and layout.
4. Knows the selling status, rates, and benefits of all package plans.
5. Knows the credit policy of the hotel and how to code each reservation.
6. Creates and maintains reservation records by date of arrival and alphabetical listing.
7. Prepares letters of confirmation.

-Duty Meal
-Service Charge
-Group Insurance
-Provident Fund
-Five working days/week
-8 working hours
-Vacation
-17 Public Holidays/year
-Employee discount
-Training and Activity
-Room to Grow with IHG