Head Hostess

- Supervisory Experience: Previous experience in a hostess or hospitality role with supervisory responsibilities.
- Customer Service: Strong customer service and interpersonal skills, with a welcoming and professional demeanor.
- Communication: Excellent verbal communication skills to interact with guests and staff.
- Organization: Effective organizational and multitasking abilities for managing reservations and waiting lists.
- Appearance: A professional and well-groomed appearance to represent the establishment.
- Flexibility: Willingness to work irregular hours, including evenings, weekends, and holidays.
- Hospitality Knowledge: Familiarity with restaurant operations, menus, and reservation systems is advantageous.
- Conflict Resolution: Ability to handle guest complaints or issues professionally and empathetically.

- Team Leadership: Supervise and provide guidance to the hostess team, including training, scheduling, and performance management.
- Guest Reception: Greet and welcome guests, overseeing the allocation of tables and managing waiting lists to optimize table turnover.
- Reservation Management: Confirm reservations, assist with reservation scheduling, and maintain guest records.
- Seating and Escorting: Ensure guests are seated promptly and appropriately, and that menus are presented. Escort guests to their tables as needed.
- Guest Assistance: Address special guest requests and accommodate needs, such as highchairs, booster seats, or dietary considerations.
- Queue Management: Maintain an organized and efficient system for managing waiting lists, notifying guests when tables are available, and ensuring comfort during the wait.
- Communication: Maintain effective communication with restaurant staff to ensure smooth coordination and guest service.
- Menu Presentation: Present menus, describe menu items, and promote specials to guests, making recommendations as needed.
- Reservation Records: Maintain a record of reservations, guest preferences, and special occasions for future reference.
- Billing Assistance: Assist guests with the bill payment process, providing information and facilitating payments through various methods.
- Problem Resolution: Address and resolve guest complaints or issues professionally and efficiently.
- Quality Control: Ensure that the reception area is clean, organized, and well- presented.
- Staff Management: (as head/supervisor), shift management, job rotation, reservation

- Service Charge
- Group Insurance
- Transportation Allowance