Operations Experience Manager (Bangkok BTS/MRT Line)

? Minimum 5 years experience in comparable position or demonstrated progress through Virgin Active leadership pipeline
? Experience in delivering impeccable customer service and responding to feedback and complaints
? Excellent communication (in- person)
? Exceptional customer service
? Superior knowledge of local and national OH&S regulations
? Number savvy and proficient with calculations
? Understanding of health and fitness industry desirable
? MS Office (Word, Excel, Outlook) ? intermediate
? Customer Relationship Management (CRM) database ? intermediate
? Fluent written and spoken Thai and English language

? Provide support to manage day-to-day operations of overall club in conjunction with Club General Manager and HODs, support in their absence, and ensure overall safe and healthy environment which exceeds expectations of members and guests.
? Ensure all areas of the club and equipment is clean, maintained and presented as laid out in the brand standards.
? Further develop and implement operations strategy, working closely with Operations Manager to produce accurate budgeting and on time reporting.

- Uniform
- Health & Life Insurance plus dental
- Bonus
- Work 5 day off 2 day
- Free Fitness Membership
- Annual Leave 15 days
- Public holiday etc.