Guest Service Supervisor at Ascott Embassy Sathorn

- At least 5 years' experience in the Front Office position in the hospitality industry.

- Knowledge in the Front Office in the hospitality industry.

- Excellent in English

1.To provide a courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance

2.To have a full working knowledge and capability to supervise, correct and demonstrate all duties and shift daily checklist in the assigned Place of Work to the standard set. Please note that shift daily checklist is reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.

3.To be entirely flexible and adapt to rotate within the different sub departments of the Guest or any other Department of the hotel as assigned

4.To perform all duties and tasks when rotated or assigned to another Department.

5.To be fully conversant with all services and facilities offered by the hotel.

6.To perform opening and closing procedures established for the Place of Work as assigned.

7.To have a thorough understanding and knowledge of all Rooms related service and product and the ability to up-sell alternatives.

8.To ensure that the Place of Work and surrounding area is kept clean and organized at all times.

9.To monitor operating supplies and reduce spoilage and wastage.

10.To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Duty Manager if no immediate solution can be found and assure follow up with guests.

11.Ensures that all guests are attended to at the Front Desk.

12.Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the Serviced Apartment.

13.Assists in answering inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

14.Deals with complaints from customers and ensures that customers are appeased.

15.Ensures that cash advance or cash received upon check out are handled properly by Guest Service Officer.

16.Performs any other duties as required by the Guest Service Manager or Management.

17.Reviews activities in the Guest Service Department and devise strategies to make improvements within the department to enhance efficiency.